Shipping & Returns
Shipping:
We are glad to bring our customers great value and service, therefore we provide free worldwide shipping.
Lost/Missing Packages
We are not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before placing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.
Customs
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
Shipping time
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States & Canada |
2-5 Business days |
Europe |
4-8 Business days |
Australia, New Zealand |
5-10 Business days |
Central & South America |
4-9 Business days |
Asia & Africa |
5-10 Business days |
*This doesn’t include our 1-2 day processing time.
*All shipping times exclude clearance/customs delays
Tracking information
You can track your order here.
You will receive an email with a tracking number once your order is shipped.
Returns:
We offer a 100% money back guarantee on all orders. If you're unsatisfied with your product or if your product is damaged during shipping. If you have an account follow this link. Otherwise contact our support team and we will do our best to help.
Customers will be responsible for paying return shipping costs.
We do not issue the refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
*You can submit refund requests within 15 days after the guaranteed period for delivery (30 days) has expired. You can do it by sending a message on Support page.
Order cancellation:
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours of placing it, via our Support page. Once the packaging and shipping process has started, it can no longer be cancelled.